Return Policy
Return Policy
We want you to love every LOUGEZA piece. If something isn't right, we're here to help.
30-Day Returns
You may return unworn, unwashed items with original tags within 30 days of delivery for a full refund or exchange.
How to Return
- Email support@lougeza.com with your order number.
- We'll send you a prepaid return label and instructions.
- Pack your item securely with original tags attached.
- Drop off at your nearest carrier location.
Refunds
Once we receive and inspect your return, your refund will be processed to your original payment method within 5–7 business days.
Exchanges
Need a different size or color? We offer free exchanges within 30 days, subject to availability.
Hygiene Note
For hygiene reasons, shapewear and bodysuits must be returned unworn with all hygiene seals intact.
Need Help?
Contact us at support@lougeza.com — we respond within 24 hours.