How long does shipping take?
USA 5–7 business days · UK 6–8 business days · Germany & Netherlands 7–10 business days. All orders ship within 1–2 business days of being placed.
Is shipping free?
Yes — free standard shipping on all orders to USA, UK, Germany and the Netherlands. No minimum spend.
Do you offer free returns?
Yes. Returns are free within 30 days of delivery. Email support@lougeza.com and we'll send you a prepaid return label.
What sizes do you offer?
Most pieces are available XS–XL. Our signature ribbed knit midi is also available in extended sizing through 5XL. See each product's size guide for full measurements in cm.
How does sizing run?
LOUGEZA pieces are designed for a sculpted, second-skin fit. If you're between sizes and prefer a relaxed look, size up. Need help? Email us — we respond within 24 hours.
What's your shapewear sizing policy?
For hygiene, shapewear and bodysuits must be returned unworn with all original tags and hygiene seals intact.
How do I track my order?
You'll receive a shipping confirmation email with your tracking number as soon as your order ships. You can also visit our Track Order page anytime.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, Amex), PayPal, Apple Pay, Google Pay, Shop Pay, and Klarna for buy-now-pay-later.
Are duties and taxes included?
Yes. For all orders to USA, UK, Germany and the Netherlands, duties and taxes are included in your order total. No surprises at delivery.
How do I care for my LOUGEZA pieces?
Most pieces are machine wash cold, tumble dry low. Specific care instructions are listed on every product page. For shapewear and delicate knits, we recommend hand washing for longevity.
I have another question.
Email support@lougeza.com — our team responds within 24 hours, every day of the week.