How long does shipping take?
United States: 5–11 business days · Netherlands: 4–6 business days · Sweden: 6–11 business days · United Kingdom: 4–7 business days · Germany: 6–8 business days. All orders ship within 1–2 business days of being placed.
Is shipping free?
Yes — free standard shipping on all orders to the USA, the UK, Germany, the Netherlands and Sweden. No minimum spend.
Do you offer free returns?
Yes. You have 30 days from delivery. Unworn items can be returned for a full refund — or keep your piece and get a discount on your next order instead. Email support@lougeza.com to start a return.
What sizes do you offer?
Sizes vary by style and are shown in EU sizing on every product page. Open the Size Guide on each product for exact measurements in cm and inches.
How does sizing run?
Every size is converted from the manufacturer's measurements. If you're between two sizes, choose the larger one. Need help? Email us — we respond within 24 hours.
What's your shapewear sizing policy?
For hygiene, shapewear and bodysuits must be returned unworn with all original tags and hygiene seals intact.
How do I track my order?
You'll receive a shipping confirmation email with your tracking number as soon as your order ships. You can also visit our Track Order page anytime.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, Amex), PayPal, Apple Pay, Google Pay, Shop Pay, and Klarna for buy-now-pay-later.
Are duties and taxes included?
Yes. For all orders to the USA, the UK, Germany, the Netherlands and Sweden, duties and taxes are included in your order total. No surprises at delivery.
How do I care for my LOUGEZA pieces?
Follow the care label inside each garment. For shapewear and delicate fabrics, we recommend gentle hand washing for longevity.
I have another question.
Email support@lougeza.com — our team responds within 24 hours, every day of the week.